AUTOMATEP1-2-3

IT Process Automation

      Platform

    Managed Services

      Process
      People

    • Predictable spending.
    • Know what your IT budget will cost you.
    • Access to years of IT experience.
    • Decades of IT experience without employee costs.
    • Free up time.
    • You focus on the business and we focus on IT.
    • Accelerate growth.
    • We grow with you when needed.

IT Process Automation Features




Remote Monitoring & Management

Powerful RMM features all in a single console.

Remote Control

The world’s fastest remote control.

Patch Management

Automatically keep servers and workstations up-to-date and in compliance.

Audit & Inventory

Discover and track every system detail – no matter where the machine is located.

Network Performance

Gain insights into CPU, disk, memory, bandwidth, files, logs, and more.

IT Automation

Perform installation and configuration tasks from a central location instead of machine-by-machine.

Documentation Repository

Centralized documentation of your systems and IT environment provide quicker issue resolution.

Network Assessment

Provides insight in to what issues could be hindering your productivity or what is being done according the best practices.

Professional Implementation

We have been doing this for over a decade and know what needs to be done to allow you to focus on your business.

Reports

Monthly reports of your IT systems are provided and reviewed with you regularly.

Anti-Virus and Anti-Malware (optional)

Managed Anti-Virus protects you against malware, ransomware, and viruses.

On-site IT resource

Regularly scheduled on-site visits allow for taking care of issues that need to be done by hand to resolve.

Client Web Filtering (optional)

Protect your environment from malware threats and malicious websites.

Managed Backups (optional)

Back up all your important files automatically, keeping them safe from accidental deletions, hardware failures and malicious attacks.

Service Ticket System (optional)

Provides a world class method to collect, track, and notate service tickets.

Virtual CIO

From technology roadmaps to IT infrastructure management and more, the virtual CIO will help your business access and operate the innovative business technologies available to them.

AUTOMATE P1 Video Introduction

Building upon our AUTOMATE P1 platform, our clients can being seeing efficiencies.

Benefits

Manage your IT systems no matter where they reside

Manage and support your IT systems no matter if they are in the cubicle next to you or at a convention 1500 miles away. You no longer have to be able to ‘touch’ a system to resolve an issue. Our systems management platform provides you the tool you need to manage and support your business.

Implement IT processes that are proven effective

We’ve gone ahead and done all the hard work for you by outlining what can and should be done to make your IT staff more effective. By doing this for you and keeping it managed ongoing we are bringing your IT staff and environment up to a level that leverages the solution quickly and easily showing the value to leadership in reduced time.

Don’t lose track of another service request

Keep track of your service requests from submission through completion while keeping your users updated on the status. If you find yourself challenged by the number of or types of service tickets, you can easily escalate to Catalyst Technology Group to assist while still having transparency in to the service request status.

Protect your users in under 5 minutes

Whether it’s lack of IT resources or the organizational strategy, many businesses find they need advanced protection made simple. This can be particularly true for small and mid-sized organizations who are the victims of 65% of all targeted attacks. Experience the peace of mind knowing your business is secured with the same best-in-class security used to protect Fortune 500 companies.

Leverage the experience of an IT person without the headaches of hiring

Schedule an on-site IT resource as often as you need to help offload some of the business objectives you don’t currently have the skillsets for or day-to-day operations to allow you to focus on longer term business objectives. You can take advantage of our skilled staff to augment your staff when you need instead of hiring an additional employee.

Put bad documentation behind you

You know that documentation of business systems is one of the most important responsibilities you have as an IT professional. But all too often, you are forced to choose “quick and dirty” instead of right. You don’t have to choose anymore. Our documentation platform is the solution specifically designed to help IT professionals create powerful, visual IT systems documentation.

Money Savings

Our Automate P3 program saves you money by helping minimize expensive IT issues that impact your business.

Proactive Solutions

Clients experience better performance, fewer glitches, and practically zero downtime. The Automate P3 program helps detect these problems early thus prevent them from escalating into more expensive repairs and downtime.

Access to Professional IT Staff

Clients can feel as though they have an in-house IT staff, without the full-time employees costs. As a client, you will have access to a knowledgeable support staff that can be reached immediately if you have any kind of computer problem or question.

Predictable Spending

Under this program, clients pay one flat affordable rate and get all of the technical support needed. No hidden charges, caveats, or disclaimers.

Faster Response Time

Clients receive faster response time support. Through our enterprise class monitoring and remote management systems, we have the ability to access and repair most network problems remotely. If we cannot fix it remotely, in most cases we dispatch a technician to your office.

Vendor Management

We deal with the hardware and software vendors and “speak geek” on your behalf.

Peace-of-Mind

As a client, you gain incredible peace-of-mind, having the knowledge that Catalyst is making sure everything about your network security and reliability is handled properly, so you don’t have to worry about it. You have a business to run. We’ll take care of your IT.

Case Studies

Case Study
HR Department

Learn how we
used Otto Bot to
handle repetitive
HR requests like
401k and insurance
questions.

Case Study
IT Department

Discover how we
created a team of
specialized IT bots
to address onboarding
of new employees
being hired.

Case Study
Customer Service

See how we
created a custom
bot persona to
handle customer
website inquiries
24/7/365.

Feature Comparison


PLATFORM

Automation

PC/Server Remote Control

Audit & Inventory

Software Inventory

Centralized Patching

System Monitoring

Real-Time Alerting

Reporting

PROCESS

Managed Patching

Access to New Agent Procedures

Managed Security Automation

KPI Dashboards

PEOPLE

Auto-Remediation

Support Tech or Engineer









P1




P2
P3

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