We are pleased you have chosen to do business with us, and look forward to working with you. To make your business transactions as seamless as possible, please take time to read the following.
This email turns into a ticket from which we promptly assign to a technician. Emailing us here prevents delays due to staff members being out of the office, or in a situation where we are unavailable to view your email. Note that a confirmation email should be received within 15 minutes after emailing a support request. If it is not, try another contact method.
Select Option 3 for Technical Support and remain on the line (8AM to 5PM EST). For EMERGENCY AFTERHOURS SUPPORT – Call 877-284-1300 and remain on the line.
This call will be answered by one of Catalyst’s staff members that will take down all information surrounding your issue and a ticket will be created right away. We will return your call at our earliest opportunity.