Assessments

Cloud Migrations, Network, Servers, Licensing, Support, Processes, Automation

    • Understand your current environment.
    • Analyze environment vs. best practices.
    • Create plan to achieve results.
    • Develop a technology road map.

Type of Assessments We Perform:




Cloud, On-Premises, or Hybrid Costs

Catalyst can analyze your systems over a period of time to provide you with objective guidance on which systems to put in the cloud and which to keep onsite.

Licensing Audits

If you’ve received a letter from Microsoft, or just need to proactively analyze software licenses installed, we have experience and tools to help you.

Server Planning

If you are looking for assistance architecting new server or virtualization solutions, Catalyst can provide guidance ranging from Active Directory to line of business apps.

Network Performance

Troubleshooting poor network performance can be challenging, but Catalyst has experienced network engineers that can pinpoint bottlenecks in your network.

Wireless Coverage

Catalyst is experienced planning new wireless deployments, troubleshooting existing coverage and performance issues, and reviewing security and other feature configurations

Support Processes

Ticketing system integration to seamlessly hand-off tickets between your staff and our help desk and technicians.

Workflow & Automation

If you need to get more done with fewer resources, Catalyst is experienced with automation platforms to help reduce the load on your IT staff.

KPIs, Dashboards, & Visualizations

using Microsoft Power BI

 

  • Dashboards
  • Power BI
  • Patch Management Reports
  • Backup Reports
  • Licensing Visualization
  • and more!
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Power BI Features




All your data, wherever it is

Excel spreadsheets, cloud services, streaming data, and on-premises databases — no matter where your data lives or what form it’s in, you get a holistic view of the key metrics for your business.

Be informed: always real time

Instantly know when your business needs your attention with real-time Power BI dashboards. Solve problems as they occur and seize opportunities as soon as they arise.

Ask questions, get answers

Imagine asking “What were last year’s sales by product?” and getting a stunning, interactive visualization as an answer. With Power BI, you ask questions in natural language and get the right charts and graphs as your answer.

Curated content, just for your organization

Create and publish content packs to your team or your entire organization. Your Power BI apps include dashboards, reports, and datasets that provide every user with a personalized view of their business metrics that matter most.

End chaos: Everyone on the same page

Empower your team to make quick, confident decisions with a single view of your business. Power BI Groups lets you collaborate with key stakeholders to ensure that everyone uses the right data.

Make data-driven decisions, from anywhere

Keep on top of your data no matter where you are. With touch-enabled native apps for Windows, iOS, and Android, you can access all your data wherever you go.

Share your insights on your website or blog

Tell your data story with Power BI publish to web, and reach millions of users on any device, in any place. Combine your data sources, create stunning visualizations with ease, and embed your story on your website in minutes.

What is Power BI?

Power BI is a suite of business analytics tools that deliver insights throughout your organization. Connect to hundreds of data sources, simplify data prep, and drive ad hoc analysis. Produce beautiful reports, then publish them for your organization to consume on the web and across mobile devices. Everyone can create personalized dashboards with a unique, 360-degree view of their business. And scale across the enterprise, with governance and security built-in.

KPI Benefits

See the full picture in one pane

Power BI gathers all your on-premises and cloud information in one central location that you can access whenever and wherever you want. You can also use pre-packaged content packs and built-in connectors to quickly import your data from solutions such as Marketo, Salesforce, Google Analytics, and many more.

Bring details to life

Power BI makes you a master storyteller with stunning visualizations and interactive dashboards that offer a consolidated live view of your business. For the analyst at heart, Power BI Desktop provides a free-form canvas for drag-and-drop data exploration as well as an extensive library of interactive visualizations, simple report creation, and fast publishing to the Power BI service.

Transform data into decisions

Data should empower, not overwhelm. With Power BI, you can easily interact with your data, using simple drag-and-drop gestures to discover trends and natural language queries to get lightning-fast answers.

Share a world of insight

Power BI lets you share dashboards and reports with whoever you want, wherever you go. Always be in the know with the Power BI app for Windows, iOS, and Android. Alerts will inform you about any changes in your data so you can work with your team to take immediate action.

Faster Response Time

Client receive faster response time support. Through our enterprise class monitoring and remote management systems, we have the ability to access and repair most network problems remotely. If we cannot fix it remotely, in most cases we dispatch a technician to your office.

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Help Desk

Support by Chat, Web, Email, or Phone

  • Reduce costs.
  • Improve response times.
  • Scale support resources.
  • Monitor performance.
  • Increase employee satisfaction.
  • Streamline support processes.

Help Desk Features & Benefits



Open Tickets by Chat

Live chat allows your employees to get quick support for their IT issues.

Open Tickets by Email

Emails are automatically converted into support tickets in our help desk database.

Open Tickets by Phone

When calling is easier, our live US-based help desk provides access to our friendly, knowledgeable representatives.

Open Tickets on Web

Online ticket-submission forms allows users to provide details in a structured, comprehensive format.

SLA Reports

Service Level Agreement (SLA) reports show average and detailed response and resolution times to manage performance.

Ticket Escalation

Catalyst’s help desk software tracks tickets and uses rules to automatically escalate unresolved tickets based upon priorities.

Satisfaction Surveys

Quick-response surveys allow your staff to easily provide feedback confirming tickets have been resolved to their satisfaction.

Projects

Experienced IT project planning, resources, and management.

  • Launch new IT initiatives successfully.
  • Reduce surprises, delays, and costs.
  • Fix stalled or delayed projects.
  • Understand tasks and responsibilities.
  • Adhere to important timelines.
  • Improve communication.
  • Measure milestones effectively.

Projects Features & Benefits



Direction

Catalyst’s planning process provides direction for the team and its members including Catalyst, customer, and third-party resources.

Accountability

During Catalyst’s planning process, the project manager works with the project team to assign the responsibility for completing each task with required deadlines.

Resource Planning

Catalyst’s project planning engages the team to consider what resources it needs to finish the project and eliminate the potential of discontinuing the project for lack of resources.

Problem Anticipation

Catalyst highlights potential problems which can be anticipated as a result of experience and methodical project planning, reducing their impact on the project.

Expertise Alignment

We work with customers to identify expertise and availability of their internal resources to best align and leverage them keeping costs down.

Pre-Install Reviews

Catalyst reviews tasks, timelines, responsibilities, and dependencies so that project stakeholders can properly set expectations within their organizations.

Post-Install Reviews

Upon completion of the project, Catalyst ensures that documentation, knowledge transfer, training, and day-to-day support responsibilities are communicated.

Support Tickets

IT help for an issue, a project, or ongoing.

  • Get access to talent as-needed.
  • Improve response time to issues.
  • Handle overflow of IT requests.
  • Get help without increasing payroll.

Support Ticket Features & Benefits



Online Ticket System

Capture all requests whether by chat, email, phone, or web.

Discounted Block Hours

Budgeted hours are available either monthly or as-needed to handle support needs.

Web Reporting

View the status of tickets in our portal.

Email Updates

Tickets are updated with statuses and sent by email as they’re worked on.

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