How does your business handle IT maintenance? Chances are that your small business is in one of two situations: you either have a small internal IT department that can only accomplish a handful of tasks every month, or you have no IT department and rely on your employees to perform any maintenance. No matter how you look at it, this situation is not advantageous.
Thankfully, managed IT is something that can replace the age-old break-fix method to IT maintenance. Break-fix is the traditional model of technology maintenance in which businesses would seek out companies trained in how to resolve IT issues. Examples of such trouble could be a hardware failure, data loss, or even something as simple as an email flow problem.
Unfortunately, by the time the issue is resolved, downtime has cost your organization likely more than it did to fix the problem, hitting your business where it hurts twice. In fact, downtime is one of the major problems associated with any technology maintenance, and it’s a big enough pain point that any way an organization can reduce or eliminate downtime is important to consider. In order to optimize the use of a small business’ capital resources, downtime needs to be thwarted. A managed IT service provider accomplishes this by preventing issues through proactive maintenance.
This is something that, by nature, a break-fix IT company is incapable of fulfilling. After all, a break-fix provider profits from your technology breaking down often. Rather than just slap a temporary fix on your infrastructure, managed IT looks at the core reason why they have happened in the first place. Managed IT aims to understand and prevent issues to reduce downtime, and thus cost. When the business’ technology breaks, an MSP is actually losing money. This method ensures that when you have a managed service provider handling your IT services, it is fully committed to seeing your organization’s technology run effectively.
To this end, managed IT provides technicians who are more than capable of either helping your current IT department, or filling the gap that’s currently being manned by your employees. Doing so can open up a world of possibilities for your on-site technicians. They can finally get around to implementing new solutions designed to help your organization profit, rather than answering endless questions thrown at them on a daily basis. On the other hand, if they would prefer to play the support role, our technicians can help your organization implement new technology solutions to streamline operations.
In other words, managed IT can be whatever you want it to be–whether as a supplement to your in-house team; or as the primary service provider.
One of the main selling points of managed IT is that it’s much more affordable than break-fix IT. As previously stated, you’re not waiting for a big bill in the event of a technology issue. Instead, you’re making smaller, predictable payments once a month to keep issues from surfacing. This keeps these small issues from becoming major problems.
If you’ve had enough irritating technology troubles and want to learn more about how managed IT services can save you money and help your organization be more profitable, call the IT professionals at Catalyst Technology Group today at (317) 705-0333.
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