Small Businesses Need Comprehensive Communications
- Published byadmin
- March 8, 2018
Does your business suffer from chronic miscommunication? Chances are that your business is not the only one. Small businesses often lack the ability to invest in solutions designed to cut down on communication problems in the workplace. To help your company’s workforce improve communication and collaboration, we’re going to discuss some of the many ways that you can implement technology to eliminate miscommunication in the workplace.
Here are some of the most important tips that we can offer, in no particular order.
Implement an Intranet
For those who might not be tech-savvy, one of the most difficult parts of communication comes from not knowing how to properly navigate around your own network. This could mean finding specific files, or moving about your organization’s cloud-based file storage system. An intranet can help not just these employees, but all of them, by providing a central hub where any critical assets that your business depends on can be seen at a moment’s notice. This clears up any confusion regarding where your employees need to go to access links to software or important information.
Take Advantage of Communication Solutions
If your organization has yet to implement a unified communications solution, it’s in your best interest to do so as soon as possible. A unified communications solution includes an email solution that’s used across your entire business’ infrastructure, a phone system that provides each of your employees with an extension where they can easily be reached (this is often a Voice over IP solution), and an instant messaging or video chat system that can be used to get in touch with employees who might not be in the immediate area. Basically, you want to provide your employees with ample opportunities to reach out to others in your business for assistance with any projects.
Make Important Information Easily Accessible
Have you ever browsed the Internet for information about a particular solution, only to find a whole lot of nothing? In most cases, the services that your organization uses will have detailed online documentation and frequently asked questions that will help you figure out what you need to know; yet, your internal processes may not have these questions or documentation as transparent. You can implement your very own knowledge center that can be located in an intranet, allowing your employees to find any vital information that they need.
Does your business need to implement more powerful communication solutions? If so, Catalyst Technology Group can help. To learn more, reach out to us at (317) 705-0333.
Boost Productivity with Better Internal Communications
- Published byadmin
- February 1, 2018
Without a reliable way to stay in touch during office hours, your business can suffer from miscommunications and other, worse consequences. With so many communication solutions available to the average business, how can you help your business be as productive as possible? It all starts by making sure that your employees stay connected.
A Social Intranet
An intranet can be used to stay connected to your staff and all of its resources. It works like a portal where any assets used by your company can be easily located. Imagine having one infrastructure dedicated to keeping your employees connected to each other, as well as where they can access important software, online resources, links, documents, and much more. You can even include a phone number or a link to your managed service provider’s help desk, making it easier than ever to take advantage of technology help and assistance when in a pinch.
If you have ever sent an email with the hopes of getting an immediate response, you’ll know the frustration that comes from waiting hours and hours just to get a response that has come far too late to do anything about. Instant messaging is a valuable tool that can help to alleviate this issue considerably. It’s perfect for the moments where an immediate response is needed. Many instant messaging applications also allow you to create group chats or private rooms where you can collaborate on projects.
Internal Blogs and Documentation
Your employees should want to do a better job than what they are currently doing, and in order to guide them toward this lofty goal, you should make internal blogs and other documentation available that they can consult for any information about a specific task. In fact, blogs and documentation can significantly cut down on any time spent training employees. After all, the best way to help someone do their job is to help them help themselves.
Just like with internal blogs and documentation, you can foster a conversation about ways to improve workflows or brainstorm new ideas through the less formal medium of discussion boards or open forums. Discussion boards are generally implemented with the idea of creating consumable and accessible content for your employees.
A Ticketing System (or Help Desk)
Chances are that your employees might be somewhat technologically savvy, but they are certainly no IT technicians. This can lead to wasted time and energy. It’s more efficient to simply reach out to someone who specializes in this craft. A ticketing system or an outsourced help desk from Catalyst Technology Group can help your employees contact someone who can help them with their technology issues. We can provide specialized maintenance as per your service level agreement so that you can avoid costly downtime.
Catalyst Technology Group wants to help your business stay connected to all of its crucial elements. To learn more, reach out to us at (317) 705-0333.