Remote Monitoring and Maintenance Keeps Your Business In Business
- Published byadmin
- February 19, 2018
Depending on your business’ setup, you might have an in-house IT department that manages any of your technological assets, or you might have an outsourced vendor that you prefer to work with. Regardless, you know that as a business owner, you don’t have time to worry about managing IT–especially if you’re a small organization that has a limited budget and a limited workforce to do the work.
Internal IT departments may resolve an issue in a particular way, but that’s only if you can afford to hire an internal IT department. If you are like many other small businesses, you might find that outsourcing is a more viable approach to IT maintenance and management. There’s nothing to be ashamed of–outsourcing is great for a lot of reasons.
For an example, consider the difference between short-term spending and long-term spending. Short-term means that you get instant gratification in most cases, whereas long-term spending means that you’re investing in the future. In this instance, support costs are more effective when they have the long-term mindset. The reason for this is that you ultimately minimize any damage done to your systems, as well as any costs associated with those damages, by preventing them from happening in the first place. This is accomplished through a remote monitoring and management agent.
Remote monitoring and management, or RMM, allows managed service providers to handle most issues regarding your technology without an on-site visit. Using our agent, we can monitor your network’s resources to ensure that everything is flowing as efficiently as possible, as well as notice any security updates that need to take place before your weaknesses are taken advantage of by a hacker. We can even remotely deploy patches and security updates to each of your workstations, server units, and network devices to ensure that nobody can take advantage of your security discrepancies easily.
The main advantage of utilizing a RMM is that it requires little to no actual hands-on work from your in-house workforce. It’s handled exclusively by your outsourced managed service provider. In this way, it’s almost like an automated solution all on its own. We can handle most issues that your business runs into in such a way that you won’t even notice problems until they’re already resolved. This lets your business focus primarily on its own operations without being hindered by IT troubles, but more than anything else, it makes service accessible when it’s needed–not when it’s most convenient for an on-site visit.
While some issues might still need an on-site visit to resolve, we try to keep those to a minimum–not because we don’t want to travel to help you, but because your company benefits most from swift, prompt service. To learn more about Catalyst Technology Group’s remote monitoring and management solution, reach out to us at (317) 705-0333.
When Juggling Business Responsibilities, You Can’t Afford to Drop IT Maintenance
- Published byadmin
- June 26, 2017
The business world increasingly relies on IT services. Regardless of which industry you fall into, IT will undoubtedly play a major role in how your business functions on a daily basis. Businesses also need their technology to remain in proper working order, but this is easier said than done–especially if you don’t have the luxury of an in-house IT department. Thankfully, managed service providers make this much less difficult.
Compared to the traditional break-fix model of IT management, a managed IT provider aims to take a different, more proactive approach. Instead of managing your technology yourself and paying for maintenance when a system has failed, a MSP will take measures to keep your IT in proper working order so that it doesn’t leave you high and dry. Another imperative detail to include is that a managed IT provider takes care of your IT solutions so that you don’t have to, keeping you from spending time on business-disrupting IT troubles and preventing downtime as a whole.
For an example, consider the following scenario and how MSPs can influence how you do business.
It goes without saying that managing a business might have you spread a bit thin. Some tasks will naturally be sidelined in favor of more important initiatives. For example, installing updates for your various technology solutions is a task that might be pushed to the side, even though they are needed, simply because it’s a time-consuming process. Therefore, you miss out on critical opportunities and benefits that you could gain from updating your technology regularly.
Perhaps you are running a version of your operating system or program that is vulnerable to a serious threat. Without a proper update or patch, this vulnerability could lead to your business suffering from downtime or data breaches. It might not seem like there’s time in the day to patch up this vulnerability, but your organization can suffer from a delayed reaction to this vulnerability. Yet, juggling all of your responsibilities makes a timely approach to this issue, which has yet to show any real signs of even being an issue, just about impossible.
Managed services allow your organization to receive technology assistance from an MSP, including real-time monitoring and management, as well as updates as they are needed. This means that your applications will always remain up-to-date without your organization taking time out of its already-full schedule to make sure they happen. Since most maintenance can be performed remotely during the company’s off-hours, you can avoid in-house distractions and downtime.
Of course, this is only a singular example of how managed IT services can help your organization. If you want to know more about managed IT, reach out to Catalyst Technology Group at (317) 705-0333.