Remote Monitoring and Maintenance Keeps Your Business In Business
- Published byadmin
- February 19, 2018
Depending on your business’ setup, you might have an in-house IT department that manages any of your technological assets, or you might have an outsourced vendor that you prefer to work with. Regardless, you know that as a business owner, you don’t have time to worry about managing IT–especially if you’re a small organization that has a limited budget and a limited workforce to do the work.
Internal IT departments may resolve an issue in a particular way, but that’s only if you can afford to hire an internal IT department. If you are like many other small businesses, you might find that outsourcing is a more viable approach to IT maintenance and management. There’s nothing to be ashamed of–outsourcing is great for a lot of reasons.
For an example, consider the difference between short-term spending and long-term spending. Short-term means that you get instant gratification in most cases, whereas long-term spending means that you’re investing in the future. In this instance, support costs are more effective when they have the long-term mindset. The reason for this is that you ultimately minimize any damage done to your systems, as well as any costs associated with those damages, by preventing them from happening in the first place. This is accomplished through a remote monitoring and management agent.
Remote monitoring and management, or RMM, allows managed service providers to handle most issues regarding your technology without an on-site visit. Using our agent, we can monitor your network’s resources to ensure that everything is flowing as efficiently as possible, as well as notice any security updates that need to take place before your weaknesses are taken advantage of by a hacker. We can even remotely deploy patches and security updates to each of your workstations, server units, and network devices to ensure that nobody can take advantage of your security discrepancies easily.
The main advantage of utilizing a RMM is that it requires little to no actual hands-on work from your in-house workforce. It’s handled exclusively by your outsourced managed service provider. In this way, it’s almost like an automated solution all on its own. We can handle most issues that your business runs into in such a way that you won’t even notice problems until they’re already resolved. This lets your business focus primarily on its own operations without being hindered by IT troubles, but more than anything else, it makes service accessible when it’s needed–not when it’s most convenient for an on-site visit.
While some issues might still need an on-site visit to resolve, we try to keep those to a minimum–not because we don’t want to travel to help you, but because your company benefits most from swift, prompt service. To learn more about Catalyst Technology Group’s remote monitoring and management solution, reach out to us at (317) 705-0333.
3 Reasons That Remote Monitoring and Management Is A Good Choice
- Published byadmin
- October 30, 2017
The businesses of today rely on technology in order to function, which means that their technology needs to be in top shape. However, this requires a sizable time commitment, something that most businesses will have trouble seeing through. Help comes for these businesses in the form of remote monitoring and management.
What Does RMM Do?
Remote monitoring and management is just about what it sounds like–a business has their IT monitored for issues, which means that these issues can be spotted and dealt with before they have an adverse effect on that business’ systems. Since this process is completed remotely, there’s no need for the managed service provider (or MSP) to send a technician for an on-site visit.
One of the most useful results of RMM is the high quality of insights and data you are able to collect, including which threats are most commonly detected by your solution. This data allows the MSP to ensure that you are prepared to deal with these threats, potentially thwarting an event that could have caused serious downtime… or worse.
In addition to working to keep threats away from your network, an RMM also helps to ensure you are ready for when an issue does slip past. Through data collection, you will be alerted and a ticket created whenever an issue is detected in your systems and your MSP will get to work to resolve it. If your MSP’s IT professional can, they will mitigate the problem and maintain your productivity–or at the very least, begin to identify and resolve the issue at hand.
As one part of a managed service offering, RMM comes with the benefit of a fixed price. We rely on your trust to deliver our services, and we find that a single, honest price helps to foster that trust.
This has just been a brief sample of how RMM can bring your business benefits. To find out more about RMM and how it can help your business, give us a call at (317) 705-0333.
Remote Management and Monitoring is Ideal for SMBs
- Published byadmin
- July 26, 2017
When you experience troubles with your technology, you don’t have time to just sit around and wait for the problem to resolve itself. You need someone by your side to assist with the problem. Yet, many small businesses don’t have the luxury of an in-house IT department that can help its employees resolve problems quickly and efficiently. How can you avoid this common issue and keep downtime to a minimum in the process?
The clear solution to this issue is working with an outsourced IT provider that offers a remote management and monitoring solution. By remote management and maintenance, or RMM for short, we are talking about the ability to remotely access your systems and resolve problems in real time without sending a technician on site. This is a great solution that allows your organization the opportunity to completely cut out the waiting period, and instead get the problem resolved so that your employees can get back to work.
We’ll discuss some of the great ways that your organization can benefit from remote monitoring and management.
You Don’t Have to Wait for Help
Most issues that your team will encounter with its business technology can be solved without an on-site visit. This means that you get your support in a more efficient and less time-consuming manner, allowing you to get right back to work without experiencing crippling downtime. All the technician needs to do is remote into your computer and address the problem in that way. Of course, not all problems can be resolved without an on-site visit, so some more hands-on tasks will still require the journey to your office. Yet, you’ll be able to rest assured that your organization won’t have to put up with an unnecessary waiting time for assistance.
Your Systems Are Maintained Properly
If you don’t have an internal IT department to keep watch over your systems, an outsourced IT provider can provide this valuable service with our RMM tools. We can monitor your systems for any concerning activity, including unexpected hardware failures or the telltale signs of problematic occurrences. By preventing issues from evolving into major problems, you can take preventative measures in a timely manner and limit the damage done by downtime. Plus, we can administer patches and security updates remotely as well, all so you can stay focused on what matters most–running your business.
Your Budget Will Thank You
Why hire an entire internal IT department if you don’t need to? By outsourcing to an IT provider, you pay only a monthly fee for any services rendered, rather than an entire salary for the services of an in-house technician. You can then invest the funds saved into various other more profitable endeavors, eliminating any unnecessary costs within your organization.
Does a remote monitoring and management service sound like a perfect fit for your business model? If so, reach out to us at (317) 705-0333. We’ll work with you to ensure that you get the amount of service you need.