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Vosges Support – Catalyst Technology Group

Vosges Support

We are pleased you have chosen to do business with us, and look forward to working with you. To make your business transactions as seamless as possible, please take time to read the following.

Technical Support

Submit a Support Request

Submit a support request to a Catalyst support representative whose expertise matches your inquiry. Note that a confirmation email should be received within 15 minutes after submitting support request. If it is not, try another contact method.

Email us at: service-request@catalysttg.com

This email turns into a ticket from which we promptly assign to a technician. Emailing us here prevents delays due to staff members being out of the office, or in a situation where we are unavailable to view your email. Note that a confirmation email should be received within 15 minutes after emailing a support request. If it is not, try another contact method.

Call us at 773-862-0658

Select Option 3 for Technical Support and remain on the line (8AM to 5PM CST). For EMERGENCY AFTERHOURS SUPPORT – e.g.  network down, critical business processes affected, etc. – Select Option 3, followed by Option 7.

This call will be answered by one of Catalyst’s staff members that will take down all information surrounding your issue and a ticket will be created right away. In the event that we are on other lines, or if is after hours, please leave a voicemail message and we will return your call at our earliest opportunity.